紐約心田二店即將開幕,敬請期待~ 133-41 41st Ave., Flushing, NY 11355

運送服務與退換貨

服務與退換貨  Shipping and Return & Exchange

產品期效

由於紐約悅意心田產品皆是無添加至少添加的優質產品,因此有效期限相對較短。我們會盡可能保有出貨產品30天有效期限,若您較介意有效期限,建議自行至店裡選購。

Product expiration date

Since Heartland NY only offers high quality products with little to no additives, the expiration date is relatively shorter. There is a minimum 30 day expiration date of the products that we ship. If 30 days is insufficient, it is recommended to purchase items in store only.

運送服務

寄送訂單,所有商品單項上限為12樣,而玻璃包裝單品限6樣,超出數量的部分,心田會自動為您退款,包含相關的運費。完成下單後,系統將會寄出您本次的訂購清單。待付款完成,系統會在收到您的款項後確認交易完成。我們會在5天內準備好您的訂單, 並以UPS運送服務寄出。運送時間約為3–14天,將依運送地區而異。心田於貨品寄出時會再次發信通知您,並提供包裹追踪號碼,以及預計送達日期。 送達時間因地區而異,請以運輸公司提供之預估時間為準。我們目前不提供網購服務至美國離島和以下幾州:WA、OR、CA、NV、ID、UT、AZ、MT、WY、AK、HI、Guam。

Delivery service

For all shipping orders, the quantity of any single item is limited to 12 per item; except for any glass container item, the quantity is limited to 6 per item.  If your order contains quantitues exceed the maximun value allowed, we will automatically process the refund, including associated shipping cost. After completing the order, the system will send out your order confirmation. After the payment is received, the system will confirm that the transaction is completed after receipt of your payment. We will prepare your order within 5 days and ship out via UPS shipping service. The shipping time is about 3-14 days, depending on the shipping zone. Heartland will send you a separate email to notify you when the goods are shipped and provide the tracking number and the estimated delivery date. The delivery time may vary due to region difference. Please refer to the estimated arrival time provided by the shipping company. We do not ship to WA, OR, CA, NV, ID, UT, AZ, MT, WY, AK, HI, Guam and other US islands at this time.

運費

紐約悅意心田網站運費將依UPS提供之運費估價而有所變動。若您需要快捷運送服務,歡迎和我們聯絡。訂單總重量如逾40磅,為確保運送品質,心田將視情況做包裝,如需分箱寄送,會先行聯絡您並收取所溢運費。

Freight

The shipping cost on the Heartland website will vary based on the freight estimate provided by UPS. If you require faster delivery, please feel free to contact us. If the total weight of your order exceeds 40 lb, we may package your order in multiple boxes to ensure shipping quality. You will be contacted and charged for extra freight before shipping.

恕不受理更改已完成訂單

由於作業流程緣故,若您在完成訂單後仍有想要增加之產品,建議您再次下單或於下次採購再行購買;如有欲取消之產品則恕無法取消,,或我們會收取2.6%+30cent 手續費。

Changes to completed orders will not be accepted

Due to the order handling process, if you would like to add on more products after completing the order, it is recommended that you place an new order or purchase it next time; If there is a product to be cancelled, the cancellation would not be accepted, or we will deduct 2.6%+30cent service fee.

查詢訂貨進度

您可利用包裹追踪號碼查詢運輸進度,或登入您的帳號查詢處理進度。您若尚有其他商品運送問題請來信至customerservices@heartlandnystore.com或直接來電 (718)445-2962洽詢。

Track order status

Use package tracking number to track your shipment, or log in to your account to check the progress of the order. If you have any other shipping related questions, please email to customerservices@heartlandnystore.com or call (718)445-2962 directly.

退換貨

當您收到商品後如發現商品破損,或者商品有誤,請即刻與我們聯繫:customerservices@heartlandnystore.com 或 (718)445-2962。收到商品7日內(含例假日),如是毀損品、不良品或錯誤商品,我們都樂意依商品定價提供等值退款,超過此期間即視同驗收完成,恕無法提供退換貨。

Return or exchange

After receipt of the product, if you find that the product is damaged or is wrong item, please contact us immediately at customerservices@heartlandnystore.com or (718)445-2962. Within 7 days of receipt of the goods (including weekends and holidays), if it is damaged, defective or incorrect item, we are more than happy to refund your items. After 7 days period, the acceptance will be deemed to be completed. No return or exchange will be accepted.

退換商品條件為:收到的商品與網站上所刊發不同、商品變質、運送所產生之壞損,一旦提出合理理由,我們都將受理。

The standards for return and exchange of goods are: the received goods are different from those published on the website, the goods have deteriorated, and the shipping damage. We will accept your request once a valid reason is provided.

*Convid-19疫情期間確保大家健康安全,網購商品不接受換貨。

*During Convid-19 pandemic, online purchases are not accepted for exchange to ensure everyone's health and safety.